Refund and Returns Policy

Your Right to Cancel Your Order

We want you to shop with confidence. If you have purchased from SafesOnline.ie as a consumer, you have the right to cancel your order within 14 days of receiving your goods, without having to give a reason.

If you decide that you no longer wish to keep your purchase, simply complete the cancellation form below and send it to us within the 14 day cancellation period. Once we receive your request, we will acknowledge it and guide you through the return process.

Please note that the product should be returned in accordance with our Terms and Conditions. Refunds will be processed after the returned goods have been received and inspected. Certain products may not qualify for cancellation where exemptions apply under consumer legislation, such as goods that have been personalised or made to your specific requirements.

If you have any questions before submitting your cancellation request, our team will be happy to assist you at info@safesonline.ie

Please note that this form may only be used for the 14 day cancellation period. Any returns outside of this timeframe can only be submitted via email or call.

Right to Cancel

14 day cancellation form

Name(Required)

First Last

Email(Required)

Enter Email Confirm Email

Phone Number(Required)

Order Number(Required)

If you don't have your order number, please insert the name of the product you purchased

Comments

Please let us know what's on your mind. Have a question for us? Ask away.

Declaration(Required)

Please Confirm

I hereby Confirm that I have received my items

I confirm that the item has no physical damage while in my possession

I confirm that I received my item less than 14 days ago

Standard Returns Policy

At SafesOnline.ie, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we will do our best to make the returns process as straightforward as possible.

If you wish to return an item, please contact us before sending it back so that we can provide you with the appropriate return instructions. Unless the item is faulty, damaged, or supplied in error, the cost of returning the goods is your responsibility.

To be eligible for a return, products must be returned in their original condition, unused, complete with all accessories, manuals, packaging and any security seals or fixing kits supplied. We reserve the right to reduce or refuse a refund where goods have been used, damaged after delivery, or are not returned in a resaleable condition.

Once your returned item has been received and inspected, we will notify you of the outcome of your return. Where a refund is approved, it will be processed using the original payment method as soon as reasonably practicable. Please note that it may take several working days for your payment provider to process and display the refund.

If your item arrives damaged, is faulty, or you have received the wrong product, please notify us as soon as possible after delivery. We may ask you to provide photographs of the product and packaging to assist with our assessment. Where a product is confirmed to be faulty, damaged in transit, or incorrectly supplied, we will arrange an appropriate remedy, which may include a repair, replacement or refund in accordance with your statutory rights.

Please inspect all deliveries upon receipt and report any visible damage or shortages without delay. This helps us resolve any issues as quickly as possible with our delivery partners.

Certain products cannot be returned unless they are faulty. These include goods that have been specially ordered, custom manufactured, personalised, or modified to your specifications, as well as any products where returning them would be unsuitable for hygiene or security reasons once opened or installed, where permitted by law.

This Returns Policy operates in addition to, and does not affect, your statutory rights under Irish consumer protection legislation, including your separate right to cancel eligible distance purchases within 14 days where applicable. If you have any questions regarding a return, our customer service team will be happy to assist you. email: info@safesonline.ie